Job Description
We are collaborating with a fast-growing IoT company on a mission to transform logistics visibility worldwide. Their team has developed an innovative solution that combines low-cost, long-life IoT sensors with a powerful SaaS platform, providing real-time traceability for any type of asset — from containers and trolleys to industrial equipment and construction materials.
After several years of R&D, the company is now entering a new phase of commercial and operational expansion with active deployments across the United States, Germany, and Spain, and ongoing pilots with major international clients.
? The Role
We are looking for a Customer Success Manager (IoT & Field Operations) to act as the bridge between our customers and our technical teams.
You’ll be the kind of person who makes things happen — someone hands-on, proactive, and solution-oriented. Your mission will be to coordinate pilot projects, resolve technical and operational issues, train client teams, and ensure that every implementation is a success.
This is a hybrid role combining Customer Success, Operations, and Technical Pre-Sales, with significant international exposure and direct interaction with our product.
? What You’ll Do
- Lead the deployment of pilot and customer projects across Europe and the US.
- Manage the full Proof of Concept (PoC) lifecycle: definition, sensor logistics, installation, monitoring, and delivery of results.
- Train and support client field teams during implementation and rollout.
- Analyze operational data with internal technical teams and provide insights to improve the product.
- Collaborate closely with Product, Data, and Hardware teams to scale solutions and optimize processes.
- Act as the main point of contact for customers, managing incidents, feedback, and solution improvements.
? About You
- You have managed or participated in technical deployment or implementation projects (ideally in IoT, logistics, retail, or industrial environments).
- You can comfortably navigate between technical and operational contexts — communicating effectively with clients, engineers, and warehouse staff alike.
- You are independent, hands-on, and proactive — when a problem arises, you don’t wait for instructions; you solve it.
- Fluent English (required). German is a plus, but not essential.
- Willingness to travel for client visits and pilot deployments.
- You’re motivated by the challenge of working in a start-up environment with an industrial DNA, where processes are still being built and there’s plenty of room to grow.
⚙️ Tech Environment
- Proprietary product (hardware + SaaS on Google Cloud)
- Multidisciplinary teams: Data, Firmware, Product, and Operations
- Agile methodologies and a collaborative culture
? What We Offer
- Permanent contract within a stable, fast-growing international company.
- Exposure to real operational and innovation challenges in a global environment.
- Hybrid/remote model with occasional travel.
- Competitive salary based on experience.
- An opportunity to grow within a scaling company and make a tangible impact from day one.